Purchase Warranty & Protection Plan

Ⅰ. Service Description

📦 What is the Worry-Free Purchase Protection? (Especially for the US)
Worry-Free Purchase is our comprehensive insurance product that combines Package Protection and Return Insurance into a single plan. By selecting this service at checkout, you are covered for both transit damage and eligible returns throughout the specified coverage period.

Package Protection (Powered by Seel)
Seel is the official logistics insurance partner of Anycubic. This coverage provides triple protection against:
- Package Loss
- Package Damage
- Delivery Delay
Covered regions: United States

Return Insurance
An optional service that covers return shipping costs for eligible returns, providing prepaid return labels when your return complies with Anycubic's Return Policy.

📦 What is the Package Protection Service?
Seel is the official logistics insurance partner of Anycubic. By selecting the protection service when placing your order, you will get triple protection against loss, damage, and delay (hereinafter referred to as "Protection Service").

Covered regions: Canada, New Zealand, Australia, Germany, France, United Kingdom, Spain, Italy, Netherlands, Belgium, Austria, Portugal, Ireland, Hungary, Greece, Czech Republic, Poland, Lithuania.

❗ Important Purchase Rules

✅ Must be purchased at checkout - Cannot be added after shipment.
✅ Effective at the time of shipment, premiums are non-refundable after the effective date.
✅ Cancellation only before shipment - Contact customer service to cancel.
✅ Return coverage requires approval - Valid only for returns complying with Anycubic's official Return Policy.
✅ Please return in the original packaging.

Covered regions: United States

Ⅱ. Coverage & Compensation Rules

🔍 1. Package Loss
Q: When is a package considered lost?

Domestic orders: Not received / no tracking updates > 30 days after shipment.
Cross-border orders: No receipt/tracking updates > 60 days after shipment.
Immediate claim if tracking shows "lost".

Tip: Domestic = origin and destination in the same country. Cross-border = different countries.

Q: Required evidence (at least one ofthe following documents):

✅ Official loss proof from the courier
✅ Surveillance video showing non-delivery
✅ Written proof from a third-party authority
✅ Police report

Compensation: Full refund of order value (excluding shipping/insurance fees).

📦 2. Package Damage
Q: What kind of damage is covered?

Product damage caused by logistics within 7 days of receipt.

Required proof:

✅ Clear photos of damaged outer packaging
✅ Close-up photos of the damaged item(s)

Compensation: Seel will assess based on severity, up to full order value (excluding shipping/insurance fees). If the proposed amount doesn’t meet expectations, you may continue negotiating with Seel on the claim page.

⏳ 3. Delivery Delay
Q: When is a delay claim valid?

Domestic: Not delivered within 10 days of shipment
Cross-border: Not delivered within 30 days of shipment

Compensation: Fixed $5.

Q: Can I still claim for loss/damage after a delay claim?

✅ Yes! Delay claims don't affect other claims.

🔄 4. Return Shipping Coverage (Especially for Worry-Free purchase)
Q: How does Return Insurance work?

When your return is **approved by Anycubic**, we provide a prepaid return label.

Cross-border: Not delivered within 30 days of shipment

Valid when:

Return complies with Anycubic Return Policy
Within the return window
Product in original condition

Not covered:

🚫 Rejected return requests
🚫 Returns outside policy
🚫 Non-standard shipping costs
🚫 Original shipping fees

Ⅲ. Key Claim Guidelines

⏰ Claim Deadlines

Type	Deadline
Package Loss	Anytime conditions are met
Package Damage	Within 7 days of receipt
Return Shipping	Within Anycubic's return period/policy

Note: For pre-orders exceeding 90 days, you may still contact Seel to file a claim, subject to review.

📝 How to File a Claim

For Package Issues (Loss/Damage/Delay):

Go to https://resolve.seel.com
Submit an “Issue” report
Select product(s), upload required documents
Wait for Seel's review

For Return Shipping: (Especially for Worry Free purchase)

First: Submit a return request via Anycubic → Get approval
Then, if the return request is approved by Anycubic, we will send a prepaid label to ship back

Ⅳ. FAQs

General Questions

Q: Can I buy protection after placing the order?
🚫 No, it must be purchased at checkout.

Q: Can I get a refund for the service?
🚫 Not after shipment (service becomes active once shipped).
✅ Refunds are only possible before shipment via customer service.

Package Protection

Q: If I already claimed for delay, can I still claim for loss/damage later?
✅ Yes! Delay claims do not affect loss/damage claims.

Q: What proof do I need for damage claims?
✅ Photos of damaged packaging and item.

Return Insurance (Especially for Worry-Free purchase）

Q: Does Return Insurance mean I can return anything?
🚫 No. It only covers shipping **if** your return is approved per Anycubic's policy.

Q: How do I get my return label?
🚫 Get Anycubic return approval first.

Q: What is an Extended Warranty?
Additional coverage beyond the manufacturer's warranty for:

- Mechanical/electrical failures

Q: Do all printers qualify?
Currently select models only. More coming soon.

Q: Does it cover accessories?
🚫 No. Consumable parts not included.

You can refer to our warranty policy by clicking here.

All accessories that do not come with a one-year warranty are considered consumables.

💡 Important on Receipt

Inspect the package upon delivery! Refuse if damaged and take photos.
Keep the shipping label and unboxing video as proof.

⏳ Take Action Now
Eligible? Click here to file a claim → Apply Now

More questions? Contact: support@seel.com

Ⅴ. Important Reminders

- 📦 Upon Delivery
- 🔍 Inspect the package immediately
- 🚫 Refuse if damaged (take photos!)
- 📹 Keep unboxing video as proof
- 🏷️ Save shipping label

🤝 Service Boundaries

Seel handles:
- Package loss/damage/delay claims
- Extended warranty claims

Anycubic handles:
- Return approvals and policies
- Product quality issues
- Usage questions and support
- Logistics status inquiries

Ⅵ. Take Action & Contact

⚡ Ready to Claim?
For package issues: click here
For returns: First via Anycubic, then Seel

📞 Need Help?
Seel Support: support@seel.com
Anycubic Support: Support Center
Return Policy: click here

⚠️ Final Note
The same issue cannot be claimed with both Seel and Anycubic.
Return Insurance requires Anycubic approval before the Seel claim submission.