About Orders

Q: What payments are accepted?

A: Please click here for further details.

Q: Why does online payment fail?

A: There may be a few reasons: the card has no funds available, the card is expired, the card does not allow internet purchases etc.

Solutions: Call your issuing bank they can tell you why the card is declining; try a different credit card or contact our customer support team click here, they would be happy to help.

Q: How to use coupon code?

A: You can apply coupons for your order at checkout. Once you've entered your coupon code, click 'apply' and the discount will automatically adjust your order total. Please note that if you do not click 'apply' before continue checkout, your order total will not reflect a coupon discount.

Q: Why doesn't the coupon code work?

A: Coupons cannot be combined, and you can only use one coupon code per order. Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.

Q: How do I receive an order confirmation or a tracking number?

A: After placing your order, an email with order number will be sent to you. Once your order is out for delivery, an email with a tracking number will be sent. If you don't get one of them within 24 hours of your purchase, please contact us click here.

Q: Can I cancel or change my order?

A: Orders can be edited or canceled only before the shipment via our customer support team click here.

Q: How long does it take to get a refund?

A: When the return is received, please contact us within 7-15 working days, and we will process the refund. If your order has not been shipped, we will refund to you within 3-5 working days.

Q: The logistics track has not been updated after shipment. What should I do?

A: If the logistics track has not been updated after 7 days, please contact us click here. If within 7 days, please wait patiently.

Q: Why did only part of the order arrive?

A: We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out of sync. Please waiting 7 days and contact us click here for logistic tracking.

Q: I received an email about the shipment being delivered, but nothing arrived. What should I do?

A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us click here.

Q: I need technical support. What should I do?

A: If you meet some failure regards printer during printing and question about the printer, please contact with our after-sales service department. Click here. Please fill up your information and describe your problem in details. Our after-sale engineer will be follow up soon and they can provide the best solution to you.