Shipping Policy

Shipping Zone and Fees

We have several warehouses located in US, CA, EU, UK, AU and China. Normally, your order will be directly dispatched from the warehouse near your location. Occasionally, if the warehouse near you runs out of inventory, we will ship your parcel directly from China to fulfill your order.

The delivery time for items is as follows: (only for the items purchased directly on

Shipped From Country / region Item Shipping Fee Processing Time Shipping Time
US Mainland America FDM 3D Printers
Resin 3D Printers
Wash & Cure Machine
Filament & UV Resin
Free shipping 1 Business day 3-8 Business days
USA Remote Areas Alaska, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific Please fill in your address to view the rates.
EU Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Russia Free shipping
UK United Kingdom Free shipping
CA Canada Free shipping
AU Australia Free shipping
New zealand 3D Printers, Materials, Accessories; But all Max models cannot be shipped. Printers: additional $40
Materials & Accessories: additional $20
China warehouse Mexico, Colombia, Ecuador,Liechtenstein,North Macedonia,Vatican, Malaysia 3D Printers, Materials, Accessories;
Liquids (resins) cannot be shipped
The rest of the countries, please fill in your address to view the rates. 5-15 Business days
Other countries All products

*Please note that each warehouse has different machine specifications and inventory quantities. Be sure to verify the order details carefully.

*Delivery Time= Processing Time + Shipping Time

*For policy reasons, we do not support filling in PO Box addresses or military addresses.

*Note: Due to policy constraints, our logistics company is unable to provide delivery services to the following countries, primarily including Ukraine/Israel/Åland Islands/Belarus/Faroe Islands/Guadeloupe/Guernsey/Isle of Man/Jersey/Moldova/Svalbard & Jan Mayen/Bosnia & Herzegovina.

Taxes and Duties

The purchase price does NOT include import duties, VAT, and other taxes and fees.

Frequently Asked Questions

Q: Can I change the shipping address of my order?

A: Orders can be edited or canceled only before the shipment via our customer support team

Q: The logistics track has not been updated after shipment. What should I do?

A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.

Q: Why did I only receive half of my order?

A: We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out of sync. Please wait 7 days and contact us for logistic tracking.

Q: I received an email about the shipment being delivered, but nothing arrived. What should I do?

A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.