Shipping Policy

Shipping Zone and Fees

We have several warehouses located in US, CA, EU, UK, AU and China. Normally, your order will be directly dispatched from the warehouse near your location. Occasionally, if the warehouse near you runs out of inventory, we will ship your parcel directly from China to fulfill your order.

The delivery time for items is as follows: (only for the items purchased directly on

Shipped From Item Processing Time Shipping Time Shipping Fee

US, EU, UK, CA, AU warehouses 

FDM 3D Printers 1 Business day 3-8 Business days Free (excluding remote locations, and the charge rates based on the distance)
Resin 3D Printers
Wash & Cure Machine
Filament & UV Resin
China warehouse Accessories 5-15 Business days Charged according to the distance

*Delivery Time= Processing Time + Shipping Time

*For policy reasons, we do not support filling in PO Box addresses or military addresses.

*Note: Due to policy constraints, our logistics company is unable to provide delivery services to the following countries, primarily including Ukraine/Israel/Åland Islands/Belarus/Faroe Islands/Guadeloupe/Guernsey/Isle of Man/Jersey/Moldova/Svalbard & Jan Mayen/Bosnia & Herzegovina.

Taxes and Duties

The purchase price does NOT include import duties, VAT, and other taxes and fees.

Frequently Asked Questions

Q: Can I change the shipping address of my order?

A: Orders can be edited or canceled only before the shipment via our customer support team

Q: The logistics track has not been updated after shipment. What should I do?

A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.

Q: Why did I only receive half of my order?

A: We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out of sync. Please wait 7 days and contact us for logistic tracking.

Q: I received an email about the shipment being delivered, but nothing arrived. What should I do?

A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.