Shipping Information
Shipping Update: Kobra S1 Max & Kobra X
Last updated: May 2026
We owe you an honest update.
The response to Kobra S1 Max and Kobra X has been stronger than we anticipated. We recognize that for many early customers, the experience has not matched expectations. Shipping timelines slipped, fulfillment orders caused confusion, and support response times were not where they should have been. We take responsibility for that, and we're sorry for the frustration it's caused.
Why were shipments delayed?
Demand significantly exceeded our initial production planning. Combined with a production pause during the Chinese New Year period, our output timeline shifted across the board.
For Kobra S1 Max specifically, during pre-shipment QC, we identified cosmetic inconsistencies in a portion of units. They didn't affect performance or safety, but they weren't up to our standard. We chose to hold shipments, resolve the issue, and add an additional inspection step along with a firmware update before units go out. This added time, but it was a necessary decision.
For Kobra X, the variation in shipping orders was driven by two factors. The Kobra X Combo set includes ACE 2 Pro, which experienced a production delay in January. As a result, some standalone Kobra X units shipped earlier than previously placed Combo orders. Regional logistics timelines also vary, with US warehouse fulfillment moving faster than EU and UK sea freight. This created differences in delivery timing across regions.
Where things stand now
Shipments are progressing in batches by region. For the full breakdown by order date and region, refer to our detailed shipping progress pages:
If your order date is on the table, your shipment is in progress or scheduled. If you have questions about a specific order, our support team is the fastest way to get a direct answer.
What we're doing differently going forward
We're extending live chat support hours to cover more of the day for key regions, going into effect in the second half of this year. Our Help Center's order tracking tool is already live if you haven't used it. It pulls real-time status without relying on email notifications, which we know don't always get through.
On the production and logistics side, we're reviewing our regional fulfillment approach for future launches to avoid the kind of regional timing gaps that caused confusion this time.
You placed your order before the reviews were out, and you've waited the longest. We're committed to getting every remaining order out and to communicating more openly with consistent updates going forward. We'll also continue refining our products with ongoing firmware updates to further improve your experience. And if you run into any issues along the way, our support team is always here to help.
Thank you for sticking with us.
Anycubic Team
Shipping Information About the Kobra X
It will be shipped within the estimated timeframe.
| Region | Shipping Warehouse | Order Time Have Been Shipped | Order Time Available to Ship | Departed from Origin Facility | Local Warehouse Shipping Time | Estimated Delivery Date | Notes |
|---|---|---|---|---|---|---|---|
| US | US Warehouse | Feb 25 | / | Jan 20 - Jan 30 | Mar 1 - Mar 10 | Mar 10 - Mar 20 | Shipped Out |
| AU | AU Warehouse | Feb 18 | / | Jan 20 - Jan 30 | Mar 1 - Mar 10 | Mar 10 - Mar 20 | Shipped Out |
| EU | EU Warehouse | Jan 14 | Jan 15 - Mar 2 | Jan 20 - Jan 30 | Mar 25 - Apr 5 | Apr 5 - Apr 15 | Large incoming stock |
| UK | UK Warehouse | Feb 22 | / | Jan 20 - Jan 30 | Mar 25 - Apr 5 | Apr 5 - Apr 15 | Small remaining stock |
| CA | CA Warehouse | Mar 15 | / | Jan 20 - Jan 30 | Mar 25 - Apr 5 | Apr 5 - Apr 15 | Small remaining stock |
| Others (Mexico, New Zealand, Middle East...) | China Warehouse | Mar 31 | / | During February | During March | Depends on destination |
| Region | Shipping Warehouse | Order Time Available to Ship | Departed from Origin Facility | Local Warehouse Shipping Time | Estimated Delivery Date | Notes |
|---|---|---|---|---|---|---|
| US | US Warehouse | Feb 25 - Present | Feb 1 - Feb 10 | Apr 1 - Apr 10 | Apr 5 - Apr 15 | In Stock |
| AU | AU Warehouse | Feb 18 - Present | Feb 1 - Feb 10 | Apr 1 - Apr 10 | Apr 10 - Apr 20 | In Stock |
| EU | EU Warehouse | Mar 2 - Mar 27 | Feb 1 - Feb 10 | Apr 5 - Apr 15 | Apr 10 - Apr 25 | |
| UK | UK Warehouse | Feb 23 - Present | Feb 1 - Feb 10 | May 1 - May 10 | May 10 - May 20 | |
| CA | CA Warehouse | Mar 16 - Mar 26 | Feb 1 - Feb 10 | Apr 5 - Apr 15 | Apr 10 - Apr 25 | |
| Others (Mexico, New Zealand, Middle East...) | China Warehouse | Apr 1 - Present | In Stock | During April | Depends on destination |
| Region | Shipping Warehouse | Order Time Available to Ship | Departed from Origin Facility | Local Warehouse Shipping Time | Estimated Delivery Date | Notes |
|---|---|---|---|---|---|---|
| EU | EU Warehouse | Mar 28 - Present | Feb 1 - Feb 10 | Apr 15 - Apr 25 | Apr 20 - May 5 | In Stock |
| CA | CA Warehouse | Mar 27 - Present | Mar 1 - Mar 10 | May 1 - May 10 | May 10 - May 20 | In Stock |
Shipping Information about the Kobra X Combo
(7 Colors / 11 Colors / 19 Colors)
To ensure your Kobra X Combo arrives in the most reliable condition, we need to make final adjustments to the shipping schedule. Therefore, there may be delays in delivery. To help you begin your 3D printing journey as quickly as possible, we will inform you of a more accurate shipping time between March 9th and March 13th.
To ensure a smooth shopping experience, we can arrange Kobra X for you first and ACE 2 Pro later in another package. If you prefer to get it in one package, we sincerely apologize for the delay and truly appreciate your patience.
If you have made your option, please feel free to contact our support team via https://support.anycubic.com.
Update date 2026/4/1 18:00 UTC-8
Want to get your Kobra X sooner?
(Kobra X Combo orders only) To avoid waiting for the ACE 2 PRO and receive your Kobra X ahead of schedule, please fill out the preference form in your preferred language:
[EN] | [DE] | [FR] | [ES] | [IT] | [PL]
| Region | Shipping Warehouse | Order Time Available to Ship | Departed from Origin Facility | Local Warehouse Shipping Time | Estimated Delivery Date |
|---|---|---|---|---|---|
| US | US Warehouse | Jan 14 - May 5 | Mar 20 - Mar 30 | May 1 - May 10 | May 10 - May 15 |
| AU | AU Warehouse | Jan 14 - May 5 | Mar 20 - Mar 30 | May 1 - May 10 | May 10 - May 15 |
| EU | EU Warehouse | Jan 14 - Present | Mar 20 - Mar 30 | May 20 - May 30 | May 25 - Jun 5 |
| UK | UK Warehouse | Jan 14 - May 5 | Mar 20 - Mar 30 | May 20 - May 30 | May 25 - Jun 5 |
| CA | CA Warehouse | Jan 14 - May 5 | Mar 20 - Mar 30 | May 10 - May 20 | May 20 - May 25 |
| Others (Mexico, New Zealand, Middle East...) | China Warehouse | Jan 14 - Present | During March | During April | Depends on destination |
| Region | Shipping Warehouse | Order Time Available to Ship | Departed from Origin Facility | Local Warehouse Shipping Time | Estimated Delivery Date |
|---|---|---|---|---|---|
| US | US Warehouse | May 6 - Present | Mar 20 - Mar 30 | May 11 - May 20 | May 15 - May 25 |
| AU | AU Warehouse | May 6 - Present | Mar 20 - Mar 30 | May 20 - May 30 | May 25 - Jun 5 |
| UK | UK Warehouse | May 6 - Present | Mar 20 - Mar 30 | Jun 1 - Jun 10 | Jun 11 - Jun 20 |
| CA | CA Warehouse | May 6 - Present | Mar 20 - Mar 30 | May 20 - May 30 | May 25 - Jun 5 |
* Orders are shipped in the order they are placed — the sooner you complete your payment, the sooner your package will be on its way! To help ensure smooth delivery, please double-check your shipping address.
* Please note that each warehouse has different machine specifications and inventory quantities. Be sure to verify the order details carefully.
* Only selected products can be shipped to New Zealand from our AU warehouse. For details, please refer to our Shipping Policy.
* If the order is for more than one machine or accessories and resins are purchased, they are shipped separately. Customer will receive all items in separate packages.
* If you need assistance, please contact our customer service team.
* We're incorporating beta tester feedback to enhance your experience: adding an extra test step before shipping and upgrading the firmware for smoother performance. This short delay ensures top reliability—thanks for your patience!
